On-Site and Remote IT / Managed Services / Repair Depot / Service Desk / Telecom
All services are billed on a time and materials basis.
ON-SITE & REMOTE IT
NORMAL BUSINESS HOURS
Hardware Repair (Repair Depot)
KH IT SERVICES LLC does not perform on-site hardware repair often. However, we do provide hourly rate repair services at our shops in North or South Austin and can also perform vendor support for you when your hardware is still under manufacturer’s warranty.
With software applications and data now in the cloud, networks are the gateway to everything your employees need to do their jobs. Network devices like switches, routers, and firewalls form that vital connection between your business and the cloud—and if a problem causes the network to go down, your business grinds to a halt. That interruption means lost productivity, and of course, lost revenue.
With our managed network services, your network will just work, kind of like electricity—silently and reliably functioning in the background, powering your business to do what it does best.
Rely on us to:
- Spot potential issues before they affect your network
- Ensure your network is designed to support your current and evolving business needs
- Reduce the business risk associated with your network
- And much more.
Let us worry about keeping you connected—because managing the network is what we do best.
Managed Services Pricing
*Network Monitoring required for all new and existing customers one (1) license per site required.
- 8/5 Response (less than 10 devices)
- for 501c3 non-profits
- 24/7 Response
- $75 (8-5 Response)
- $45 for 501c3 non-profits
- 24/7 Response
- $55 Service Desk 24/7 NOC
- 8/5 Response
- $20 for 501c3 non-profits
Business Telecom — Ask about a free bill review
VOIP, Business Voice and Data, Contact Center and Data Center
Phase 1 IT Policy Document (Bare minimum by most standards): $2500
Phase 2 IT Policy Document (If you are really doing it right): $1500
HIPAA Compliance Initial Scan: $500
HIPAA Quarterly Compliance Scans: $250
Quarterly Business Review: $250
Medium – One user is unable to use hardware or an application. Example: A critical staff member cannot work and there is no work around for the problem. (48 hours)
High – There are multiple users in a team that cannot use hardware or an application. There is a work around. Example: The accounting team cannot print checks. (same day)
Critical – All users in a group are unable to work and there is no work around. Example: The accounting team cannot print to any printer or the internet is down for our entire office. (Immediate Response – 2 hours maximum)
Service Level Agreement – Response Times
KH IT Services LLC will fulfill all requests within a timely manner. In an effort to support your organization in the most effective manner, KH IT Services LLC will maintain the following support standards.
Requests for support on low severity issues will be responded to within three business days. KH IT Services LLC will provide an action plan for resolution within that time frame.
Requests for support on medium severity issues will be responded to within 48 hours. KH IT Services LLC will provide an action plan for resolution within that time frame.
Requests for support on high severity issues will be responded to within 24 hours. KH IT Services LLC will provide an action plan for resolution within that time frame.
Requests for support on critical issues will be responded to within 2 hours. KH IT Services LLC will provide an action plan for resolution within that time frame. Requests for support on these issues will be resolved within 2 business days. Until a permanent resolution can be provided a workaround might be provided to allow continuation of production.